Furniture stores take customer satisfaction into consideration, but there is another concept gaining traction these days – customer delight. Of course meeting customer’s expectations is important, but these days keeping customers loyal often means devising strategies that delight you as well.
When you are ready to buy new furniture for your home, here are some things to look for in your shopping experience that can both satisfy your needs and give you a surprisingly pleasant shopping experience.
The best furniture stores delight customers with collections for the living room, bedroom, dining room and home office as well as entertainment furniture. Some even offer a wide choice of outdoor patio sets along with mattresses and accent pieces.
1. A Large Selection
Finding an extensive range of furniture collections for every room makes for a convenient one-stop shopping experience. Look for a furniture showroom featuring styles ranging from updated traditional to contemporary. Well-displayed furniture allows you to visualize how the pieces you choose will look in your home, so you can make informed decisions.
2. Discount Pricing
Besides offering a wide range of furniture, some stores provide a choice of name brand furniture collections at discounted prices. Look for special promotions and sales that change weekly.
3. Understanding Your Needs
Shopping for furniture is easier when an experienced customer service representative interviews you to learn your requirements, your taste and your budget. Your representative can then offer suggestions and guidance so you find the furniture that you will enjoy for years to come.
4. A Personalized Experience
Good furniture stores know that one size does not fit all when it comes to buying furniture. Customer delight happens when you are treated with respect and enjoy a personalized furniture shopping experience that exceeds your expectations. Count on furniture professionals to discuss the layout and measurements of your space, and how to incorporate new furniture with existing items for the best effect.
5. Fast Response
When you choose furniture for your home you might have questions, like whether the manufacturer offers customized options and performance fabrics so you can enjoy trendy lighter shades, even if you have young children or pets. Expect the best furniture stores to respond to your questions quickly and in detail.
6. White Glove Delivery
Look for furniture stores that offer White Glove Delivery service to surrounding areas so your new furniture will be treated with TLC and arrive without problems. Experienced delivery people and specially outfitted delivery trucks allow your delivery experience to exceed your expectations.